Frequently Asked Questions

Know Your Customer — the process of verifying a customer's identity and risk profile, required for UK regulated firms under MLR 2017.

For FCA-regulated, UKGC-licensed, HMRC-supervised and many other UK firms — yes.

UK fintechs, banks, crypto exchanges, gambling operators, legal and accountancy firms, estate agents and marketplaces.

Yes — our Sole Trader Verification service is built specifically for UK HMRC-registered sole traders.

Most UK customers go live in two sprints using our hosted page; full API integrations typically take 4–6 weeks.

Passports, photocard driving licences, BRP cards, plus utility bills, council tax bills, bank statements, government letters and more.

Yes — NFC is used on UK passports and BRP cards wherever the user's device supports it.

Yes — our forensic engine inspects holograms, MRZ, fonts and metadata, plus cross-references against authoritative UK sources.

We support passports from 200+ countries and EU national ID cards from every member state.

Yes — face match, passive and active liveness, deepfake detection and PAD Level 2.

Benchmarked at 99.7% on UK demographics with a false-acceptance rate under 0.05%.

Yes — 18+, 21+ and Challenge 25 (25+) checks plus AI age estimation as a supplementary signal.

Yes — including DIATF-aligned UK digital identity issuance and verification.

Companies House, PSC register, Charity Commission, plus Experian, Equifax and Creditsafe for credit and risk.

Yes — UBO identification, ID verification and ongoing screening for everyone with 25%+ control.

Yes — we verify companies across the EU, US, Canada, Australia, Singapore and beyond.

OFSI Consolidated, HM Treasury, UN, EU, OFAC, plus jurisdiction-specific lists on request.

Yes — continuous screening with alerts on status changes, plus quarterly portfolio reviews.

Our compliance support team can prepare SARs ready for your MLRO to file with the NCA.

AI-driven adverse media screening across global sources in 50+ languages, with sentiment scoring.

GBP by default, with multi-currency invoicing available on enterprise plans.

Not on standard plans. Enterprise dedicated environments are quoted separately.

Standard plans are month-to-month. Enterprise plans typically have 12-month terms.

Yes — qualified UK firms can run a 200-check evaluation at no charge.

Exclusively in UK and EU regions. No data is processed outside these regions without explicit customer consent.

Yes — we operate to ISO/IEC 27001 controls with independent audit.

Tied to MLR 2017 retention obligations (typically five years) unless you specify otherwise.

Through our self-serve UK GDPR subject access portal.

Yes — AES-256 at rest and in transit; biometric templates are stored separately from raw images.